Customer Service

Collins Aerospace provides our Goodrich hoist and winch aftermarket customers with a global team of experts to ensure comprehensive support 24/7, 365 days a year. Customers can count on us for consistent spares and repair performance, product support, and issue resolution. We are committed to providing a seamless interaction and best-in-class service anytime, anyplace.

Our Hoist and Winch Customer Response Center (CRC) serves as the focal point for all Collins Aerospace customers requiring aircraft on the ground (AOG) support or technical product inquiries. Our experienced and knowledgeable staff is available at all times to respond to your in-service hoist and winch technical issues and repair support needs.

During regular business hours, please contact your Customer Service Representative. For 24/7 global support, contact us worldwide at 1.877.808.7575.

MRO/RepairCapability

With MRO sites spanning the globe, we offer repair and support capabilities specific to the needs of th​e region and with the highest quality standards.

Our goal is to provide worldwide support to our customers, keeping your fleet mission ready at all times.

United States:

2727 E. Imperial Highway
Brea California
92821 USA

Singapore:

41 Changi North Cresent
499638 Singapore

Monroe:

4115 Corporate Center Dr
Monroe, NC 28110

France:

13 Avenue de l’Eguillette 95310
Saint-Ouen-l’Aumône
France

Japan:

26 Shinizumi, Narita Chiba
286-0825 Japan

United Kingdom:

6 Kilmartin Place
Tannochside Business Park
Uddington
Glasgow Scotland G71 5PH
UK
Tel: +44 (0) 1698 818 868

China:

20 Dai Liao Road, Xiamen
Fujian 361006, China
Tel: +86 592 5707695
Fax: +86 592 5730090

Switzerland:

Seetalstrasse 175
PO Box 301
CH 6032 Emmen
Switzerland
Tel: +41 41 268 39 30

Coming Soon

:
Brazil

Repair Services

Collins Aerospace is a world leader in the development, manufacture and support of helicopter rescue hoist and aircraft cargo winch systems. Our level wind and translating drum cable management systems are used around the world for critical rescue missions by the U.S. and international armed and paramilitary forces, law enforcement and homeland security. Our Goodrich rescue hoists have field-proven success in high-demand, extreme-environment missions, and have been instrumental in saving lives as part of several worldwide disaster relief efforts.

We support and improve mission capabilities through field support and training to keep rescue teams operational. With a global network of service centers and innovative design centers, we have the most comprehensive knowledge base to serve the growing needs of the search and rescue community.

Collins continually strives to develop innovative products that not only improve performance, reliability and operational efficiency but also reduce operational and lifecycle costs. Both our level wind and translating drum hoists have repeatedly demonstrated resilience and success in high usage, high fleet angle environments, such as swift water, high winds, obstacles, terrain, or a multitude of circumstances beyond the operating crews’ control.

Our field support provides rapid response and repair field training support. We are committed to meeting stringent turnaround times to ensure your Goodrich hoists and winches get back to where they are needed as quickly as possible.

Submit Your Repair Request

Please fill out the form below to initiate your repair request. You will be contacted by our Customer Support team with your RMA or further instructions.

Please note the following:

If you are sending in a rescue hoist for repair, please make sure to remove explosive cartridge prior to sending.
All units sent in for repair will be fully tested and evaluated prior to beginning work.
Fees may apply based on warranty.