FAQs

Frequently Asked Questions

Need more help?  If you can't find the answers you need below, please check out our Services pages or go to our Contact Us page for more support. 

How do I know which location to send my product for repair?

Please see our list of repair locations here.

Who do I contact for AOG services?

AOG services and contact information can be found here.

Where can I get technical support or product training?

Find information on product training and technical support here.

How can I get access to technical publications, service bulletins, CMMs, etc.?

To access our technical publications, click here and follow these instructions

How do I get a Return Merchandise Authorization (RMA)?

Initiate your RMA here.

What is the Turnaround Time for repairs on hoists or line replaceable units (LRUs)?

Turnaround time is 30-45 days depending on customer quote approval.

How do I obtain a load check tool? (Loan or purchase)

If you’re interested in purchasing a Field Load Check Tool (FLCT), please see the table below for 2016 prices and lead times.

2016 Commercial Price List
 Type   Description   Part Number  Qty   2016 Price   2016 Lead Time  
FLCT New PN 49900-889-104 1 $ 8,099 150 (Cal days)
FLCT Certified Pre-Owned PN 49900-889-104 1 $ 6,479 60  (Cal days)
FLCT Calibration Price PN 49900-889-104 EA $ 771 30  (Cal days)
FLCT Repair Price PN 49900-889-104 EA $ 4,091 case by case

Please note the Euro to Dollar exchange rate applied for the purposes of these transactions is: 1.10

If you do not wish to purchase a FLCT, our standard UTAS bailment (loan) agreement process is still available at no charge, per Goodrich ASB 44301-10-18R5 / EASA AD2015-0226R3. 

Please contact your Customer Support Representative to place your order or if you have questions about this program. 

How do I get a maintenance manual for my hoist?

All technical publications (component maintenance manuals, service bulletins, service information letters) are available on our website, techpubs.goodrich.com. Simply by registering for a free account, all documents you need are available free of charge. For more information please see this document.

To access our technical publications, click here and follow these instructions

How do I get maintenance training?

Hoist maintenance training is available for all operators and maintenance teams. The training can accommodate up to six people per day, and consists of both classroom and practical elements.

We give the training at your site, using your hoist, and will supply any special tools needed. Classes are presented in English, so if your students are non-English speaking, please arrange for an interpreter for the course. 

Please contact Jay Sanchez-Castillo to obtain a training quote.

 

 

My hoist is doing something strange. What do I do?

Our team of factory and field support engineers is ready to help. Please contact Rob Humble with the information about your hoist (part number, serial number, etc.) and a description of the problems, and we’ll do everything we can to get you operational again.

Depending on the severity and urgency of the problem, this may include email and phone support, a visit to your site by one of our field engineers, or returning your hoist to our part 145 repair station. If the problem with your hoist is keeping you from performing your mission, we consider this to be an AOG condition and will make it our top priority.

I’m having cable issues. What can I do?

The part of your hoist that gets the most use and needs the greatest amount of maintenance is the cable. To increase cable life and reduce birdcaging, we recommend the following:

Keep the cable clean. Do a “quick wash” of the cable during post-flight inspection to remove dirt and grit from the cable. Do a full water wash after operations in or near salt water.

Keep the cable lubricated. Lubricate it after cleaning and during post-flight inspections by placing an oil-soaked rag around the cable and running the cable through the rag as it’s reeled in. Maintain tension on the cable while reeling in.

Use the hoist. Cables that are used to do short lifts and/or low loads will have the shortest life. If possible, use the hoist at lengths over 50’ (15 m) and loads of at least 150 lbs (70 kg).

Perform a regular cable conditioning lift. Cable conditioning applies the full load to the full length of the cable, allowing stresses to equalize along the length of the cable. To perform a conditioning lift, while in a hover, extend the cable out to its down limit. Attach a weight within 100 lbs of your hoist’s rated load, and raise the weight using the hoist while the aircraft descends to keep the weight within 10’ (3 m) of the ground. When the weight reaches the skid or is just below the aircraft, use the aircraft to lower the weight to the ground, disconnect the hook, and reel in the cable to “home” the hook. There is no third-party equipment that can replace the need for doing a cable conditioning lift with the aircraft.

Perform regular maintenance. Read and follow the instructions found in your hoist’s CMM, and in SIL 2012-02, found on the technical publications site - To access our technical publications, click here and follow these instructions