FAQs

Frequently Asked Questions

Need more help?  If you can't find the answers you need below, please check out our Services pages or go to our Contact Us page for more support. 

How do I know which location to send my product for repair?

Please see our list of repair locations here.

Who do I contact for AOG services?

AOG services and contact information can be found here.

Where can I get technical support or product training?

Find information on product training and technical support here.

How can I get access to technical publications, service bulletins, CMMs, etc.?

To access our technical publications, click here and follow these instructions

How do I get a Return Merchandise Authorization (RMA)?

Initiate your RMA here.

What is the Turnaround Time for repairs on hoists or line replaceable units (LRUs)?

Turnaround time is 30-45 days depending on customer quote approval.

How do I obtain a load check tool? (Loan or purchase)

If you’re interested in purchasing a Field Load Check Tool (FLCT), please see the table below for 2016 prices and lead times.

2016 Commercial Price List
 Type   Description   Part Number  Qty   2016 Price   2016 Lead Time  
FLCT New PN 49900-889-104 1 $ 8,099 150 (Cal days)
FLCT Certified Pre-Owned PN 49900-889-104 1 $ 6,479 60  (Cal days)
FLCT Calibration Price PN 49900-889-104 EA $ 771 30  (Cal days)
FLCT Repair Price PN 49900-889-104 EA $ 4,091 case by case

Please note the Euro to Dollar exchange rate applied for the purposes of these transactions is: 1.10

If you do not wish to purchase a FLCT, our standard UTAS bailment (loan) agreement process is still available at no charge, per Goodrich ASB 44301-10-18R5 / EASA AD2015-0226R3. 

Please contact your Customer Support Representative to place your order or if you have questions about this program. 

How do I get a maintenance manual for my hoist?

All technical publications (component maintenance manuals, service bulletins, service information letters) are available on our website, techpubs.goodrich.com. Simply by registering for a free account, all documents you need are available free of charge. For more information please see this document.

To access our technical publications, click here and follow these instructions

How do I get maintenance training?

Hoist maintenance training is available for all operators and maintenance teams. The training can accommodate up to six people per day, and consists of both classroom and practical elements.

We give the training at your site, using your hoist, and will supply any special tools needed. Classes are presented in English, so if your students are non-English speaking, please arrange for an interpreter for the course. 

Please contact Jay Sanchez-Castillo to obtain a training quote.

 

 

My hoist is doing something strange. What do I do?

Our team of factory and field support engineers is ready to help. Please contact Rob Humble with the information about your hoist (part number, serial number, etc.) and a description of the problems, and we’ll do everything we can to get you operational again.

Depending on the severity and urgency of the problem, this may include email and phone support, a visit to your site by one of our field engineers, or returning your hoist to our part 145 repair station. If the problem with your hoist is keeping you from performing your mission, we consider this to be an AOG condition and will make it our top priority.

I’m having cable issues. What can I do?

The part of your hoist that gets the most use and needs the greatest amount of maintenance is the cable. To increase cable life and reduce birdcaging, we recommend the following:

Keep the cable clean. Do a “quick wash” of the cable during post-flight inspection to remove dirt and grit from the cable. Do a full water wash after operations in or near salt water.

Keep the cable lubricated. Lubricate it after cleaning and during post-flight inspections by placing an oil-soaked rag around the cable and running the cable through the rag as it’s reeled in. Maintain tension on the cable while reeling in.

Use the hoist. Cables that are used to do short lifts and/or low loads will have the shortest life. If possible, use the hoist at lengths over 50’ (15 m) and loads of at least 150 lbs (70 kg).

Perform a regular cable conditioning lift. Cable conditioning applies the full load to the full length of the cable, allowing stresses to equalize along the length of the cable. To perform a conditioning lift, while in a hover, extend the cable out to its down limit. Attach a weight within 100 lbs of your hoist’s rated load, and raise the weight using the hoist while the aircraft descends to keep the weight within 10’ (3 m) of the ground. When the weight reaches the skid or is just below the aircraft, use the aircraft to lower the weight to the ground, disconnect the hook, and reel in the cable to “home” the hook. There is no third-party equipment that can replace the need for doing a cable conditioning lift with the aircraft.

Perform regular maintenance. Read and follow the instructions found in your hoist’s CMM, and in SIL 2012-02, found on the technical publications site - To access our technical publications, click here and follow these instructions

 

 

What is the number of cycles we should be performing on a monthly basis?

The number of monthly cycles isn't as important as performing the cycles using the proper techniques. Some of these include:

  • Even if no cycles have been performed, monthly/3-hour/100-cycle maintenance must be completed.
  • Never perform a cycle with an empty hook. If no live load or equipment is on the hook, attach a minimum five pound (2kg) weight bag to the hook to assist in controlling the empty hook and prevent cable “milking” that leads to birdcaging. Attaching a weigh bag is a good practice that helps crews get comfortable with operating and handling the hook with the attachment. The weight bag will also help with cable wrapping and layering on the drum, and can help prevent cable miswrapping.
  • Keep the cable clean and lubricated.
  • Perform a cable conditioning lift as part of your monthly/3-hour/100-cycle maintenance. Cable conditioning should be performed using the full length of the cable at the rated load of the hoist.
  • For more information, please refer to SIL-2012-02, available on the Goodrich Tech Pubs website techpubs.goodrich.com.
Are the component maintenance manuals (CMMs) up to date?

We are working at full capacity to update our CMMs with the best practices and latest information. Until new revisions of the CMMs are released, changes to practices and procedures will be distributed through service information letters, service bulletins and temporary revisions to the CMMs.

Do you have any special recommendations for cable cleaning?

There are two cleaning procedures, a quick wash and a full wash.

A quick wash is performed by reeling out the intended length of cable (cable length used during the day plus 10 feet) and reeling the cable back in while passing it through a clean rag saturated with WD-40 to remove any surface deposits or salt. Then, re-lubricate with MIL-PRF-23699 oil.

A full wash is performed by reeling the cable into a wash tub and filling it with clean, freshwater mixed with a small quantity of dishwashing detergent. Agitate gently and then drain away the wash water. Follow with a clean, freshwater rinse. Reel the cable back into the hoist for the full length to squeeze all of the water out of the cable. Reel the cable back out into the dry washtub, then reel the cable back in while passing it through a clean rag saturated with MIL-PRF-23699 to re-lubricate the cable.

Prior to returning the hoist to service, reel the cable in using a 20-pound pre-tension to help cable wrapping and layering on the drum.

Carry out cable conditioning with a minimum 500-pound load up to the max load (400 pounds up to max for 500-pound hoists) for a new cable or before carrying out a clutch check and for monthly conditioning a 200-pound hoist up to the max load.

Are there any special ocean environment recommendations for cable conditioning?

Operating in an ocean environment doesn't require changes to the cable conditioning procedure.

However, operating in a salt-laden environment increases the effects of corrosion on the cable drum and ball spline shaft. During monthly maintenance, pay particular attention to these parts and remove any traces of corrosion with Scotchbrite. On the aluminum cable drum, coat any spots with Alodyne and add a coat of MIL-PRF-23699 oil to the drum before wrapping the cable on. For spots on the ball spline, re-lubricate using MIL-PRF-23699, WD-40 or LPS50 (preferably MIL-PRF-23699 oil; this will last longer and give better protection than WD-40 or LPS50).

When conducting cable conditioning in relation to oil and load check, and considering an oil change to be completed every six months, what comes first – the oil or load check?

If the load check is part of the monthly maintenance, then the general sequence should be:

  1. Cable conditioning lift or full load lift during the last operation prior to maintenance
  2. Load check
  3. Inspection, checks, lubrication
  4. Oil change
What is the tech pub website?

All of our technical publications for the hoists are located in one site that includes all maintenance manuals, service bulletins and service information letters. Accounts on this site are free, as are all of the publications. The site includes a subscription service, so once you download a document, you will automatically be notified of changes to it, as well as the release of related documents. The site is located at techpubs.goodrich.com.

Who do we call for 24/7 AOG situations?

Please feel free to contact the Hoist and Winch field support engineer nearest to you:

  • Americas, Asia: Rob Humble (+1-714-253-2484) or Tony Gange (+1-904-477-4441).
  • Europe/UK: Andy Gocher +44(0)7826 903758 or Rob Humble (+1-714-253-2484)

For AOG and support inquiries, contact the UTAS Customer Response Center at +1-877-808-654-2500

Does Goodrich keep a database for hoist incidents?

Goodrich does not maintain a database of hoisting incidents.

Is there any way to find out if there is a cable peel-out even though no one ever saw it or felt it? Is there any way of knowing if the clutch slips?

There is no way to determine if a peel-out event or clutch slip has occurred unless it is seen or felt by a crew member. If you suspect that you've experienced a peel-out event, ASB 44301-10-18 requires that you return the hoist to a Goodrich depot repair station, where the overload clutch will be examined and re-certified.